The Silicon Valley Web Hosting Commitment
At Silicon Valley Web Hosting your complete satisfaction is our primary goal.
We at SVWH work tirelessly 24x7x365 to support your hosting needs and sincerely believe that when it comes to service, what is good for the customer is good for SVWH
Most people recognize that self interest is what drives a free market system and at SVWH we “get it” that our self interest is directly tied to your complete satisfaction. Our goal is to create an environment where you do not feel that you have to worry about your web infrastructure. There will always be “bumps in the road”, but what differentiates Silicon Valley Web Hosting from other hosting and colocation providers is how far we are willing to go and the level of effort we are willing to exert in order to fix your problems fast.
Silicon Valley Web Hosting’s heritage is based upon the advanced technical skills and strong work ethic that make so many Silicon Valley technology companies successful. Because we are located in Silicon Valley, Silicon Valley Web Hosting benefits from having a large pool of world class technical talent at our disposal. In addition to having access to these resources, SVWH has connections across the valley, both within established technology companies and start-ups, making it possible to access the best and the most current technology for our customers.
The Silicon Valley Web Hosting Support Team is comprised of some of best server administrators, programmers, and network engineers in Silicon Valley and they have only two primary areas of focus: Superior Customer Service and Advanced Technical Support. Our top rated support staff is available 24x7x365 to assist you with the most complex technical support issues.
We promise that if something does go wrong we will immediately address the problem, take action, accept responsibility and fix things fast.
Be Proactive whenever possible, and Highly Responsive when necessary.
- 24x7x365 Service will always be available to you.
- We can be reached through our ticketing system or by phone at all times.
- We will always be willing to escalate your time sensitive requests.
To Own It means to be fully Responsible For It.
- If we own the server we will take full responsibility for your online hardware infrastructure. If you colocate your equipment with us then we will guarantee it has power and Internet access.
- Because we only hire the most capable engineers and systems administrators we authorize our expert staff to be decisive and take action when they feel it is necessary in order to meet your needs
- If you feel you need to speak with someone that can escalate your support request we will make that happen. We want to be a valued partner of yours and in order to accomplish this we need to be accessible at all times.
Visibility and Clarity
- Our responses to your inquiries will be direct and honest, we will stick to the facts, not parse words, or try avoid taking responsibility when addressing the difficult issues.
- Part of being accountable is being accessible, and we do not try hide from our customers when things get tough and the pressure is on.
- Our leadership is a fundamental reason why so many organizations turn to SVWH to be their web infrastructure hosting partner.
- Being Proactive, Responsive, Responsible, and Accessible is what we stand for and our customers know they can expect this level of professionalism from us.
To back up the claim that we will make sure our customers are happy with our services, Silicon Valley Web Hosting offers a 100% Uptime Guarantee.
The bottom line is we guarantee that we will fulfill our commitments to you, period.